Business Support Manager (Sponsorship Available) At King’s College Hospital NHS Foundation Trust

Employer: King’s College Hospital NHS Foundation Trust
Job Title: Business Support Manager
Location: United Kingdom
Salary: £44,485 to £52,521 a year
Job Type: Full-time
Closing Date: 16 March 2026

Job Summary

King’s College Hospital NHS Foundation Trust is seeking an experienced and highly organised professional to lead medical staffing and rota management within the division. The post holder will work closely with Service Managers, Clinical Leads, and senior stakeholders to ensure safe, compliant, and cost-effective junior doctor rotas, aligned with New Deal and Working Time Directive requirements.

This role supports operational objectives, oversees administrative teams, and contributes to workforce planning, performance monitoring, and service improvement. Responsibilities include managing leave, sickness, locum cover, advising on staffing and rota issues, supporting NHS performance targets, and contributing to service redesign to improve patient flow and acute care pathways.

The post holder will also provide leadership in people and financial management, ensuring effective communication, accurate systems recording, and compliance with Trust policies while promoting high standards of performance, governance, and patient safety.

Main Duties

Medical Staffing & Rota Management

• Lead medical staffing within the division alongside Service Managers and Lead Clinicians.

• Oversee administrative teams and support Service Managers in delivering operational objectives.

• Ensure clinical rotas comply with the Working Time Directive and New Deal requirements.

• Advise Service Managers, General Managers, Clinical Directors, and Lead Clinicians on rota and staffing issues.

• Oversee sickness, annual leave, and study leave, ensuring accurate recording on relevant systems.

• Coordinate cover for staffing gaps and creatively manage resources during peak periods.

Operational Support

• Support Service Managers with data analysis to maintain NHS targets, including breach analysis and ambulance offloads.

• Contribute to service changes that improve acute patient pathways.

• Oversee administrative teams with Operational Team Leaders and Supervisors.

People Management

• Lead, coach, and manage staff performance, addressing underperformance and recognising excellence.

• Set objectives, conduct appraisals, and identify training and development needs.

• Ensure compliance with mandatory and statutory training.

• Manage sickness absence, vacancies, exception reporting, and return-to-work processes.

Financial & Staff Activity Management

• Ensure locum use is justified and approved.

• Advise senior managers on cost-effective rota changes and highlight potential cost increases.

• Maintain accurate records of contracts, extensions, and leavers.

• Monitor administrative team attendance and compliance with Trust policies.

General Responsibilities

• Maintain health, safety, confidentiality, infection control, and professional standards in line with Trust and statutory requirements.

• Take responsibility for personal development and contribute to team development.

About the Employer

King’s College Hospital NHS Foundation Trust provides a full range of local and specialist services across its five sites. Its strategy, Strong Roots, Global Reach, focuses on BOLD values: Brilliant people, Outstanding care, Leaders in Research, Innovation, and Education, with Diversity, Equality, and Inclusion at the heart of its operations.

The Trust is committed to delivering sustainable healthcare through its Green Plan, targeting net zero carbon by 2040 (NHS Carbon Footprint) and 2045 (NHS Carbon Footprint Plus). Staff are encouraged to work responsibly, minimising contributions to carbon emissions, waste, and pollution.

Person Specification

Essential Knowledge & Skills

• Knowledge of effective medical rota management and compliance issues.

• Leadership and influencing skills to motivate teams and deliver performance expectations.

• Ability to initiate and implement improvements with clinical and administrative colleagues.

• Education to degree level or equivalent knowledge, skills, and experience.

• Proficiency in computerised recording systems, Word, and Excel.

• Strong communication skills to relate to patients and staff at all levels.

• Skilled in doctors’ rostering software or equivalent systems.

• Knowledge of Junior Doctor’s New Deal and European Working Time Directive regulations.

• Prior medical staffing experience, ideally within the NHS or similar provider.

• Commitment to high standards of patient care and service delivery.

Desirable

• Knowledge of patient administration systems.

• Understanding of junior doctor monitoring processes.

• Experience in acute hospital environments.

• Knowledge of national emergency department KPIs and targets.

Additional Information

Disclosure and Barring Service Check

This post requires a submission for Disclosure to the Disclosure and Barring Service to check for previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require Skilled Worker sponsorship to work in the UK are welcome. Guidance is available via the UK Visas and Immigration website. Skilled worker applicants applying for entry clearance must present a criminal record certificate from each country they resided in for 12 months or more over the past 10 years. Adult dependants (over 18) are also subject to this requirement.

How to Apply

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.