Remote Customer Service Advisor At Robert Heath Heating Ltd

Job Overview

• Employer: Robert Heath Heating Ltd

• Job Title: Customer Service Advisor

• Location: Remote (United Kingdom)

• Salary: £12.21 per hour

• Job Type: Part-time

Robert Heath Heating, a proud part of the global Daikin group, is a leading provider of gas heating services to the social housing sector. Robert Heath Heating Ltd is looking for a dedicated and empathetic Customer Service Advisor to join the out-of-hours team in a fully remote role.

In this vital home-based role, the successful candidate will be the first point of contact for housing association residents experiencing issues with their heating or hot water. The role plays a key part in ensuring residents receive a timely and efficient service, especially during evenings when they need help the most.

Key Responsibilities

• Answering inbound calls from residents to report faults with their heating and hot water systems

• Accurately logging details of the fault onto the system

• Providing reassurance and clear information to residents

• Scheduling appointments for Gas Engineers to attend properties

• Delivering a high standard of customer care at all times

Person Specification

• Previous experience in a customer-facing role is desirable

• A calm, professional, and empathetic telephone manner

• Excellent communication and listening skills

• A suitable home working environment and a reliable internet connection

• The ability to work effectively under pressure

• Strong IT skills and the ability to learn new systems

• A reliable and committed team player

Role Details

• Pay Rate: £12.21 per hour

• Hours: 26.5 hours per week

• Shift Pattern: A consistent 4 days on, 4 days off rota

• Working Times: Shifts will be from 12:00 – 20:00 or 13:00 – 21:00

If you are passionate about helping people and are looking for a rewarding part-time role with the flexibility of working from home, this opportunity may be suitable.

Employment Type

• Job Types: Part-time, Permanent

• Pay: £12.21 per hour

Benefits

• Company pension

• Work from home

• Work Location: Remote

How to Apply

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.