Operations Manager (Sponsorship Available) At Cambridge University Press & Assessment

Employer: Cambridge University Press & Assessment
Job Title: Operations Manager
Location: Cambridge, United Kingdom (Hybrid)
Salary: £35,200 – £45,700 per year
Hours: Full time, 35 hours per week
Closing Date: 8 March 2026

About the Role

As the next Operations Manager, you will provide dedicated compliance and assurance capability embedded within IELTS Operations. The role supports effective risk management, audit readiness, and adherence to regulatory and governance requirements across IELTS Delivery.

Working closely with colleagues across Operations, Assessment, Regulation, and UKVI liaison teams, you will act as a compliance specialist—ensuring that internal policies, regulatory expectations, and agreed controls are consistently applied, monitored, and evidenced.

This role does not have line management responsibility and is suited to an experienced operational professional with strong compliance and assurance expertise.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

Key Responsibilities

• Supporting and monitoring compliance activities across IELTS Delivery.

• Ensuring operational processes align with regulatory, policy, and governance requirements.

• Coordinating audit readiness activities, including evidence gathering and response preparation.

• Supporting identification, logging, and tracking of incidents, non-conformances, and risks.

• Acting as a coordination point between IELTS Operations and internal Regulation and UKVI teams.

• Representing Operations in compliance forums, working groups, and governance meetings.

• Reviewing and assuring compliance-related documentation, including SOPs and control frameworks.

• Providing compliance insight to support continuous improvement initiatives where required.

About You

The role requires experience working in an operational or delivery-focused environment, ideally within a regulated setting, with a proven ability to support compliance, audit, governance, or assurance activities. You will bring a strong understanding of risk management and how regulatory requirements are applied in practice, alongside excellent attention to detail and the ability to accurately review documentation, controls, and supporting evidence. Strong organisational and communication skills are essential, enabling you to manage multiple priorities effectively and engage confidently with a range of stakeholders.

If you meet the above minimum requirements, application is encouraged. The application will be even stronger if the following desirable criteria can also be demonstrated:

• Experience working in assessment or other regulated industries.

• Familiarity with incident or non-conformance management processes.

• Experience supporting regulatory reviews or internal audits.

• Knowledge of IELTS delivery models or related systems.

For a detailed job description, please refer to the link at the bottom of the advert on the careers site.

Cambridge University Press & Assessment is a Disability Confident (DC) employer that is committed to equality and inclusion ensuring the recruitment process is accessible to all. The DC scheme’s Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, priority is given to those who best meet the minimum criteria, as would be done for applicants who do not have a disability or long-term health condition.

Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.

Rewards and Benefits

Cambridge University Press & Assessment will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, a world-class, flexible rewards package is offered, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays

• Private medical and Permanent Health Insurance

• Discretionary annual bonus

• Group personal pension scheme

• Life assurance up to 4 x annual salary

• Green travel schemes

Recruitment Process

Cambridge University Press & Assessment aims to support candidates by making the interview process clear and transparent. The closing date for all applications will be Sunday 8th March. Applications will be reviewed on an ongoing basis, and shortlisted candidates can expect interviews to take place from week commencing 16th March.

If shortlisted and progressed through the stages, you can expect:

• First stage virtual interview via MS Teams.

• Final stage interview: in-person at the offices in Cambridge. You will be provided with a brief to complete a role related task ahead of your interview.

If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity to inform Cambridge University Press & Assessment via the online application form. Cambridge University Press & Assessment will do the best to accommodate needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Cambridge University Press & Assessment is committed to an equitable recruitment process. As such, applications must be submitted via the official online application procedure. Please refrain from sending your CV directly to recruiters. If technical difficulties are experienced or additional support is required with submitting the online application, contact the Recruiter.

How to Apply

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.