IT Service Desk Manager (Sponsorship Available) At Whittington Hospital NHS Trust

Job Overview

• Employer: Whittington Hospital NHS Trust
• Job Title: IT Service Desk Manager
• Location: London, United Kingdom
• Salary: £66,274 to £73,496 a year
• Job Type: Full-time
• Closing Date: 24 April 2026

Job Summary

Whittington Hospital NHS Trust is looking for an experienced IT Service Desk Manager to join the team. The key responsibility for this role is to provide high profile leadership and management for the engineers and support staff in the team, and to lead on the recruitment, appraisal and development of the staff. You will also be expected to manage the performance of the service desk, continuously reviewing service quality, with a strong focus on customer satisfaction, while ensuring the delivery of a first-class IT support service to the Trust.

Main Duties of the Job

• The key responsibility for this role is to provide high profile leadership and management for the engineers and support staff in the team, and to lead on the recruitment, appraisal and development of the staff.
• You will also be expected to manage the performance of the service desk, continuously reviewing service quality, with a strong focus on customer satisfaction, while ensuring the delivery of a first-class IT support service to the Trust.

About Whittington Hospital NHS Trust

Whittington Health serves a richly diverse population and works hard to ensure that all services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way staff are supported. The aim is to employ a workforce which is as representative as possible of this population, so there is openness to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation there is an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. By doing so, patients are better served while also creating a better place to work.

Job Description

Job Responsibilities

• Provide high profile leadership and management to the engineers and support staff in the IT Service Desk team.
• Deliver a first-class IT support service for the Trust, with high levels of technology capability and availability.
• Plan services contributing to the Trusts Information Management and Technology Strategy.
• Deliver resolution to complex IT issues and problems.
• Effective management and co-ordination of issues and incidents.
• Collaboration with colleagues within IM&T team and beyond in delivery of a quality service.
• Recruitment, development and retention of service desk staff.

Person Specification

Experience

Essential

• IT Service desk management experience
• Technical knowledge and experience
• Ability to deal with key stakeholders and suppliers

Desirable

• Team management experience
• IT Service desk management experience
• NHS experience

Additional Information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

How to Apply

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.