Customer Representative At Allianz Insurance

Job Overview

• Employer: Allianz Insurance
• Job Title: Customer Representative
• Location: Leeds, United Kingdom (Hybrid)
• Salary: £24,570 a year
• Job Type: Full-time

Description

Join One of the UK’s Most Trusted Breakdown Providers

Britannia Rescue is one of the UK’s most respected names in breakdown cover. Our parent company, Allianz, are committed to delivering outstanding customer service across all their insurance products, and Britannia Rescue is no exception.

As a Britannia Rescue Customer Representative, you’ll be the reassuring voice our customers hear during stressful moments – whether they’re stranded on the roadside or stuck in the rain with their family. You’ll handle calls with empathy, clarity, and efficiency, providing immediate support and arranging the help they need.

You don’t need previous experience in customer service – what matters most is your attitude. If you’re calm under pressure, an excellent communicator, and genuinely care about helping people, we’ll provide the training and tools to help you succeed and thrive in this vital role.

Location

This is a hybrid role based in our Leeds office, with the expectation to be on-site two days per month.

This is a full-time position, with a planned start date of 8th June 2026.

Training & Support

In your first 6–12 months, you’ll focus on handling breakdown claims, giving you a strong foundation in customer support. After that, you’ll be cross-skilled into Britannia Rescue’s Sales and Service function, broadening your expertise and development opportunities.

• 3 weeks of virtual training to build your knowledge and confidence.
• Followed by 3 weeks of buddying, where you’ll work alongside experienced team members to ease into the role.

Salary Information

Pay: Starting Salary of £24,570 per annum.

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

Working Hours

We’re here for our customers 24/7, but your 7.5 hour shifts will fall within the following times:

• Monday to Friday: Between 7:00am and 8:30pm.
• Saturday and Sunday: Between 7:00am and 6:30pm.

Over each 8-week period, you’ll typically work 4 weekends.

You’ll work 37.5 hours per week on an 8-week rolling rota – shift times will vary and may include:

• 07:00 – 15:30
• 09:00 – 17:30
• 12:30 – 20:30

About You

You will be:

• Providing compassionate and efficient support when handling breakdown calls, assisting customers needing roadside assistance or recovery – often during urgent or emergency situations.
• Ensuring positive customer interactions and taking ownership for achieving good resolutions – independently, or with support.
• Managing end-to-end services by processing messages, instructions, and updates through online systems.
• Coordinating breakdown and uplift services for third-party clients.
• Answering and initiating contact across all channels to resolve queries and complaints, completing agreed actions.
• Attending and contributing to team meetings, one-to-ones, appraisals, and coaching sessions, and acting on feedback to continuously improve performance.

Essential Skills

To excel in this role you will need:

• Proven experience in a customer-facing role, with a genuine passion for helping others.
• Excellent communication skills, both verbal and written, with the ability to remain calm and clear under pressure.
• A positive, solutions-focused attitude, with the resilience and perseverance to support customers in urgent or stressful situations.
• Strong emotional intelligence, showing empathy, patience, and professionalism in every interaction.
• The ability to take ownership, using initiative to follow through and find the best outcomes for customers.
• Confidence working with digital tools and systems, with a willingness to learn new processes and technologies.
• A collaborative mindset, comfortable sharing knowledge and working with others to improve performance.
• Adaptability and flexibility, with the ability to handle a variety of tasks and switch between communication channels as needed.

We support the government scheme “Access to Work” please feel free to ask us about the access to work scheme.

Desirable Skills

• Responsible Artificial Intelligence usage.

What We Will Offer You

Recognised and rewarded for a job well done, there are a range of flexible benefits available, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• Discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Additional opportunities include flexible working options, global career opportunities across the wider Allianz Group, and career development and training.

Our Ways of Working

Allianz supports flexible working arrangements where possible. Hybrid working is encouraged to balance customer needs, personal circumstances, and business requirements. Flexibility requests can be discussed during application.

Integrity, Fairness, Inclusion & Trust

Allianz is an inclusive employer and supports equal opportunities, gender equity, and diversity. The company holds multiple accreditations including EDGE certification, Women in Finance Charter membership, Disability Confident employer status, Stonewall Diversity Champion, Race at Work Charter signatory, and Armed Forces Covenant gold employer.

Neurodivergent and disabled candidates are welcomed, with tailored adjustments available to support success.

Employees are encouraged to request support such as assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, Allianz supports candidates with disabilities or long-term health conditions through an interview scheme for those meeting essential criteria.

Contact: hr-recruitment@allianz.co.uk
For inquiries or applications: Georgie Hill

We reserve the right to close the advert early if we reach enough applications.

Join us – Let’s Care for Tomorrow.

How to Apply

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.