Digital Support and Project Officer (Sponsorship Available) at Cardiff and Vale University Health Board

Employer: Cardiff and Vale University Health Board
Job Title: Digital Support and Project Officer
Location: United Kingdom
Salary: £27,898 to £30,615 per annum
Job Type: Full-time
Closing Date: 19 February 2026

Job Summary

Cardiff and Vale University Health Board is seeking a Digital Support and Project Officer to provide first-line support across all local and national IT systems. The role involves handling complex or sensitive information on IM&T matters, providing implementation support for new system updates, and assisting in project planning.

Fluency in Welsh is desirable but not required; applications from both Welsh and English speakers are welcome.

About the Health Board

Cardiff and Vale University Health Board is one of the largest integrated health boards in the UK, employing over 17,000 staff and providing more than 100 specialist services across six hospital sites. Serving over 500,000 people, the Health Board focuses on improving health outcomes while collaborating with partners to develop regional services.

Mission: “Living Well, Caring Well, Working Together”
Vision: Equal opportunities for everyone to lead a healthy life
Strategy: 10-year transformation and improvement plan – Shaping Our Future Wellbeing

Main Duties

Digital Support

• Provide first-line support across local and national systems

• Deliver training, guidance, and advice to staff on complex or sensitive systems and processes

• Assist the Implementation Team Manager during major system go-lives

• Identify weaknesses or additional support needs and address them effectively

Project Support

• Assist the Project Management Office with business analysis for new project requests

• Meet with stakeholders to develop comprehensive project briefs

• Ensure standard project management methodologies are applied during implementations

Administration & Policy

• Contribute to policy and procedure development for digital systems

• Support accurate documentation and reporting for all systems and projects

Person Specification

Essential Qualifications & Experience

• Support qualification, diploma, or equivalent relevant experience

• Significant experience providing IT support and project assistance

• Proven track record in support, project, and change management

• Proficient in IT systems: Outlook, Word, Excel, PowerPoint, Access

Desirable Qualifications & Experience

• Expert knowledge of local and national Health Board and Welsh Government systems (RTT rules)

• Project management experience, including benefits realisation

• Experience interacting with managers, clinicians, and service users professionally

Skills & Competencies

• Strong problem-solving and analytical skills

• Ability to handle sensitive and complex information

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

Additional Requirements

• DBS disclosure required

• Skilled Worker sponsorship available for eligible applicants

• Criminal record certificates required for applicants residing outside the UK in the past 10 years

How to Apply

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.