Virtual Care Caller (Remote) At Alcove

Job Details

• Employer: Alcove

• Job Title: Virtual Care Caller

• Location: Remote (United Kingdom)

• Salary: £18,346.00 per year

• Job Type: Part-time

• Expected Hours: No less than 28.0 per week

About Alcove

Alcove Group is a market leader in assisted care assisted technology, using connected, smart technologies to keep service users safe and better connected whilst allowing them to remain independent in their home.

Alcove specialises in delivering connected care technology, virtual care, ARC & responder services for local authorities, the NHS, housing associations and sheltered accommodation providers across the country. Alcove is the market leader in data led, digital connected care technology in the UK and is scaling rapidly.

Purpose of the Role

To provide welfare, medication and befriending calls to vulnerable clients, ensuring wellbeing is monitored and concerns escalated appropriately.

Key Outcomes

• Consistent, timely welfare checks

• Accurate logging of every interaction

• Reduced isolation and improved client wellbeing

Core Responsibilities

• Conduct scheduled medication, welfare and befriending calls

• Record all calls in CRM systems accurately

• Update Salesforce with important customer info

• Communicate with families, carers and professionals

• Escalate issues to Shift Leads where necessary

Skills, Knowledge & Behaviours

• Warm, empathetic communication style

• High accuracy and attention to detail

• Comfortable using technology and remote tools

• Sensitive to emotional and safeguarding concerns

Role Requirements

• Monday–Sunday rota-based working, including bank holidays and evenings

• Remote working with occasional office-based training in London or Colchester offices

• Experience in care settings is beneficial but not essential

Safeguarding

Alcove is committed to safeguarding and promoting the welfare of vulnerable adults. All roles at Alcove involve a responsibility to protect and support the people Alcove works with, and Alcove expects all colleagues to share this commitment.

As part of safer recruitment practices, all successful candidates will be required to undergo strict vetting procedures and safeguarding checks, including but not limited to DBS checks, qualification checks, reference checks and driver checks.

Equal Opportunities

Alcove is an equal opportunities employer. All suitably qualified applicants are encouraged to apply.

Pay & Benefits

• Pay: From £18,346.00 per year

• Work from home

Experience (Preferred)

• Care: 1 year

• CRM software: 1 year

Application Question(s)

• Why would you like to work for Alcove?

Work Location

Remote

How to Apply

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.