Remote Customer Service Adviser At Roslyns Group

Employer: Roslyns Group
Job Title: Customer Service Adviser
Location: Remote (UK-based)
Salary: £25,000.00–£27,000.00 per year
Job Type: Full-time

Overview

Roslyns Group supports hospitality businesses across the UK with payroll, pensions, and statutory compliance. Due to continued growth, the company is looking for a Customer Service Adviser with recent payroll systems experience who enjoys working with structured processes, learning systems thoroughly, and helping clients get things right the first time.

This fully remote role is ideal for someone confident using payroll software, able to retain and apply training accurately, and comfortable in a compliance-driven environment where attention to detail is essential. Structured onboarding, clear procedures, and ongoing support from the Payroll and Customer Service teams are provided.

Key Responsibilities

• Respond to payroll support queries via the ticketing system, scheduled client calls, and incoming general enquiries

• Guide clients through payroll submissions and documentation accurately and on time

• Use internal payroll and compliance systems to investigate and resolve queries and exceptions

• Liaise with HMRC, The Pensions Regulator, and pension providers (including NEST)

• Process attachments of earnings orders and statutory declarations

• Apply training consistently and follow defined procedures without repeated supervision

• Work collaboratively with colleagues to improve service quality and client outcomes

Candidate Requirements

Essential

• Recent, hands-on experience in a payroll environment, including regular use of payroll software and statutory payroll processes

• Ability to learn, retain, and accurately apply system-based training

• Strong written and verbal communication skills

• High attention to detail and ability to follow structured processes consistently

• Confident working remotely using Microsoft Teams and cloud-based systems

• Ability to manage workload independently while meeting fixed deadlines

Desirable

• Experience dealing with HMRC, The Pensions Regulator, or pension providers such as NEST

• Experience supporting multiple clients or cases simultaneously

• Familiarity with ticket-based support or case management systems

What Roslyns Group Offers

• Full-time, permanent role with stable hours

• Fully remote working (UK-based)

• Structured onboarding and role-specific training

• Access to 100,000+ CPD-certified online courses

• Ongoing coaching and professional development

• Health & Wellbeing plan including dental, optical, therapy, and 24/7 GP access

• Employee rewards and retail discounts

• Mental health support from trained First Aiders

• NEST pension scheme

Job Details

Job Types: Full-time, Permanent
Pay: £25,000.00–£27,000.00 per year
Experience Required: Payroll – 2 years

Benefits

• Company pension

• Health & wellbeing programme

• Store discount

• Work from home

How to Apply

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.