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Employer: CCSCollect
Job Title: Customer Service Agent
Location: London, United Kingdom (Hybrid)
Salary: £24,570 a year
Job Type: Full-time
Job Overview
Step Into a Rewarding Career at CCSCollect!
CCSCollect is a leading debt recovery company based in Croydon, working with top-tier organisations including the Public Sector to help customers manage overdue accounts professionally and empathetically.
CCSCollect is seeking experienced Customer Service Agents within London and a 10-mile radius of Croydon to join a friendly, results-driven team. If you have a background in contact centres, collections, or customer service, this could be the perfect next step in your career.
Why CCSCollect?
Competitive salary with performance-based bonus (typically £500/month, with top performers earning significantly more)
Hybrid working available after a 3-month probation
Structured career development & progression opportunities
Comprehensive training and ongoing support, tailored for experienced agents
About the Role
As a Customer Service Agent, you’ll:
Engage with customers about overdue accounts with professionalism and empathy
Negotiate affordable repayment plans and set up payment arrangements
Identify and support vulnerable customers when needed
Handle customer queries and complaints efficiently
Manage a high volume of inbound and outbound calls
Maintain accurate records and follow all regulatory procedures
This role is ideal for candidates experienced in contact centres, collections, or customer-facing roles who are confident handling sensitive and challenging conversations.
Who CCSCollect Is Looking For
Essential Skills & Experience
Previous experience in collections, contact centre, or customer service roles
Strong verbal communication, active listening, and negotiation skills
Excellent attention to detail and accuracy in data entry
Confidence in problem-solving and objection handling
Ideal Traits
Professional and polite telephone manner
Ability to multitask in a fast-paced environment
Empathy and patience when assisting customers
Strong IT literacy and record-keeping skills
Resilience in sensitive or challenging conversations
Working Hours & Training
Full-time, 37.5 hours/week
Rotational shifts: Monday–Friday, 8:30 AM – 7:00 PM
Training: 5 weeks, Monday–Friday, 9:00 AM – 5:00 PM at Croydon office
Hybrid working available after successful completion of 3-month probation
Salary
£24,570/year (Full-time, 37.5 hours)
Benefits
Performance-based bonus (typically £500/month, with top performers earning significantly more)
Annual leave: 23 days + bank holidays
Simply Health Plan (including Employee Assistance Programme) available after successful completion of probation
Company Pension: 4% employer & 4% employee contribution
Monthly incentives & rewards reflecting your results
Ready to Join CCSCollect?
If you’re an experienced contact centre or collections professional looking for a supportive team and career growth, apply today and take the next step with CCSCollect!
Job Details
Job Type: Full-time
Pay: From £24,570.00 per year
Additional Benefits
Referral programme
Work from home
Work Location: Hybrid remote in Croydon (Greater London, Greater London Region)
How to Apply
If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.
