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Employer: Waggel Pet Insurance
Job Title: Customer Service Representative
Location: Remote (United Kingdom)
Salary: £29,000.00 per year
Job Type: Full-time
Full Job Description
Waggel Pet Insurance
Customer Service Representative Online –
We created Waggel because we believe technology can make pet ownership easier and more affordable for dog and cat owners.
We want Waggel to be the ultimate pet membership platform covering all aspects of pet ownership from health and nutrition to insurance and communities.
Waggel Pet Insurance is all about making sure that members are treated like gold and that the promise of making insurance easy and rewarding is delivered. As a Customer Service Representative your job will be to help deliver on this promise.
Person
Energetic – You love to speak with people and happy to roll up your sleeves
Confident communicator – Happy to chat the lingo and have the ability to simplify complicated insurance jargon
Independent – You are comfortable with responsibility and accountability.
Proactive – Stay on top of complaints so that customers feel heard.
Customer-centric – The customer experience is always put first.
Empathetic – Confident handling difficult conversations and able to be there for our customers during the challenging times when they need us the most.
Your Responsibilities
Handle all types of customer queries from start to finish with both potential customers and existing customers. This will include telephone conversations, real time messaging and answering emails.
Keeping customers in the loop. We want you to be hands-on with Waggel members. Pet insurance is scary and confusing and we believe that these feelings can be mitigated by being as human as possible.
Liaising with Customer Champions and other team members regarding customer queries and concerns.
Going the extra mile. We provide gifts for happy moments and write cards for the sad. We want you to take the initiative on what that “extra mile” means.
Requirements
MUST HAVE 3-5 years experience providing online customer service via Live chat, Telephony & Email
2+ years experience working in a veterinary/animal background is beneficial but not required
Love people, but love their pets more.
Have an edge. We want somebody that is keen to change things up.
Team mentality – we work together, take risks together, celebrate together and stay humble together.
An experienced veterinary receptionist would make an ideal candidate for this role.
Salary & Benefits
Pay: From £29,000.00 per year
Benefits:
Company events
Company pension
Paid holidays
Work from home
Work Schedule & Location
Schedule:
5 Days – Monday to Friday 9am til 5.30pm
Work Location: Remote
Application Questions
At Waggel we are all pet people fluffy or otherwise. If you were an animal what would you be and why?
Notice Period –
How to Apply
If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.
