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Employer: Professional Holiday Homes
Job Title: Customer Service Representative
Location: Remote (UK-based)
Salary: £26,000 – £28,000 a year
Job Type: Full-time
Work Location: Remote
About Professional Holiday Homes
Professional Holiday Homes is a rapidly growing holiday rental management company based in Australia, managing over 200 short-term holiday properties. The company is known for delivering exceptional results for property owners and providing a high-quality, seamless experience for guests.
As the portfolio continues to expand, Professional Holiday Homes is seeking a reliable, professional UK-based Customer Service Representative to support the business remotely, covering after-hours enquiries and emergencies for Australia.
This is a long-term role with significant growth potential, including the opportunity to transition into office-based work in the future as the company expands internationally.
About the Role
You will be the first point of contact for guests and property owners during Australian after-hours. This is a fast-paced, problem-solving role that requires confidence, calmness under pressure, and excellent communication skills.
Although fully remote, you will work closely with the Australian-based team and be a critical part of operations.
Working Hours
You will work normal daytime hours in the UK Monday-Friday
These hours align with overnight coverage in Australia
Some flexibility may be required for urgent after-hours situations
Key Responsibilities
Responding to guest and property owner enquiries via phone and email
Managing urgent after-hours issues and emergencies
Troubleshooting guest and owner concerns efficiently and professionally
Replying to guest reviews
Processing guest payments
Coordinating maintenance and property repairs
Liaising with internal teams and external contractors
Other administrative and customer service tasks as required
Skills & Attributes Required
Exceptional customer service skills
Confident handling a high volume of calls and emails
Calm, solutions-focused approach under pressure
Thick skin – able to deal with challenging customers professionally
Strong problem-solving ability
Excellent written and verbal communication skills
Friendly, professional phone manner
Strong attention to detail
Comfortable learning and using new technology and systems
Excellent time management and organisation skills
Adaptable, flexible, and responsive to feedback
Customer-focused with a desire to continuously improve
Reliable and able to work independently in a remote environment
Skills & Experience
Minimum 1–2 years’ experience in a phone-based customer service role (essential)
Experience in property management, short-term holiday rentals, travel, tourism, or hospitality highly regarded
Experience handling after-hours or emergency customer support is an advantage
Why Join Professional Holiday Homes?
Fully remote role based in the UK
Competitive salary of up to £28,000 GBP + statutory employer pension
Stable, long-term opportunity
Work with a fast-growing international company
Clear opportunity for career growth and progression
Be part of a supportive, professional, and collaborative team
Pay & Benefits
Pay: £26,000.00–£28,000.00 per year
Benefits:
Flexitime
Work from home
Experience:
Customer service: 1 year (required)
How to Apply
If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.
