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Employer: Trade Prices Direct
Job Title: Customer Service / Administrator
Location: Remote (United Kingdom)
Salary: £25,000 – £30,000 per year
Job Type: Full-time
About the Company
Trade Prices Direct is a nationwide window and door installation business experiencing exponential growth across the United Kingdom. The company is committed to delivering excellent customer service, ensuring clients have a seamless experience from inquiry through to installation.
As part of its expansion, Trade Prices Direct is looking for a proactive and efficient Customer Service / Administrator to join the remote team. This role is essential for maintaining smooth operations and high levels of customer satisfaction.
Job Summary
The Customer Service / Administrator will act as a primary point of contact for customers, handling inquiries and providing administrative support to ensure efficient operations and a positive customer experience.
Key Responsibilities
Handle inbound customer inquiries via phone, email, and live chat, providing accurate information and assistance.
Maintain and update customer records in the CRM system, ensuring accuracy at all times.
Assist in processing orders, coordinating between departments to ensure smooth fulfillment.
Address customer complaints or issues, escalating when necessary for timely resolution.
Collaborate with sales, surveyors, and installation teams to ensure seamless customer experiences.
Prepare reports and provide administrative support to the management team.
Manage scheduling and appointments as required.
Work Schedule & Location
Schedule: Monday to Friday
Work Location: Fully remote, allowing work from home
Position Requirements
Essential Qualifications & Skills
Minimum 2 years’ experience in customer service or administrative roles.
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to multitask and manage time effectively.
Comfortable using software applications, including CRM systems and Microsoft Office Suite.
Strong problem-solving skills with a customer-centric approach.
Desirable Qualifications
Relevant certifications or qualifications in customer service or administration.
Benefits
Pension Plans
Leave Package
Fully remote work
Training & Development opportunities
How to Apply
If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.
