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Job Summary
Officestore UK is seeking a dedicated and enthusiastic Customer Service Representative to join its dynamic team. The ideal candidate will be responsible for providing exceptional customer service, assisting clients with inquiries, and ensuring a positive experience. This role requires strong communication skills, attention to detail, and the ability to handle various customer interactions effectively.
Job Overview
Employer: Officestore UK
Job Title: Customer Service Advisor
Location: Blackpool, United Kingdom
Job Type: Part-time
Salary: £13.20–£13.60 per hour
Expected Hours: 28 per week
Key Duties and Responsibilities
Respond to customer inquiries via phone, email, and live chat in a professional manner.
Perform data entry tasks accurately and efficiently.
Assist customers with product information, troubleshooting, and problem resolution.
Upsell products and services where appropriate to enhance customer satisfaction and drive sales.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to improve service delivery and resolve issues promptly.
Demonstrate excellent phone etiquette while communicating with customers.
Analyse customer feedback to identify trends and areas for improvement.
Qualifications and Skills
Proven experience in a customer service role is preferred but not essential.
Strong communication skills in both English and Spanish; multilingual candidates are highly valued.
Excellent phone etiquette and interpersonal skills.
Ability to perform data entry with a high level of accuracy.
Strong analytical skills to assess customer needs effectively.
A proactive approach to upselling products based on customer requirements.
A positive attitude and the ability to work well within a team environment.
If you are passionate about delivering outstanding customer service and possess the necessary skills, Officestore UK invites you to apply for this exciting opportunity as a Customer Service Representative.
Pay Details
Hourly Rate: £13.20–£13.60
Benefits
On-site parking
Work Location
In person
How to Apply
If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.
