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Employer: Tenpin
Job Title: Customer Service Assistant / Pin Technician
Location: United Kingdom
Salary: £12.82 an hour
Job Type: Part-time
About Tenpin
Tenpin loves to entertain! It’s in Tenpin’s DNA, and it’s not just about bowling. Tenpin has lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. Tenpin also has fully licensed bars including cocktails, and of course a fabulous food menu.
Tenpin has something fun for all the family to do, regardless of age. Tenpin centres are fantastic places to visit, and even better places to work in. Why not come and help Tenpin entertain?
Who Tenpin Is Looking For
Tenpin is looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest Tenpin can teach you!!
Role Overview
This role is spilt into 2 parts: Customer Service Assistant and Pin Technician.
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.
Customer Service Assistant Responsibilities
As a Customer Service Assistant, you will deliver an outstanding experience for Tenpin customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
Pin Technician Responsibilities
As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that Tenpin customers have the best possible bowling experience when they visit. You will strive to constantly achieve the highest operating standards, carrying out preventative maintenance of all bowling equipment and lanes, undertaking general building maintenance as instructed by the site management team. Action repairs in a timely fashion. Participate, support and encourage the achievement of a positive, friendly and open team atmosphere.
Skills Required
Full of determination, enthusiasm, and able to work in a fast-paced environment
A nothing is too much trouble attitude
Able to provide high levels of customer service and have strong communication skills
Fully flexible around working pattern (evening and weekends will be required)
Approachable and helpful
Organised and able to multi-task
A strong team player
An eye for detail
No experience needed, just willingness to learn about bowling machinery
An interest in all things technical/mechanic
Benefits
Tenpin Treats – Retailer discounts and Best Doctors
Free Bowling for family and friends
Free Food (when working 6 hours or more)
Enhanced Maternity, Paternity, Adoption leave
Medicash Health Care Cash Back Scheme
Employee Assistance Programme
Free counselling
Life assurance – 2 x annual salary
Long Service Awards
Recommend a Friend Scheme
On the Spot Rewards
Important Information
Please note: This vacancy involves working with heavy machinery. Due to Health & Safety regulations, applicants must be 18 or over.
What Happens Next?
If you are ready to develop your career with Tenpin, click apply and complete the short application process (2 mins).
How to Apply
If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.
