Customer Service Assistant at Chartered Insurance Institute

Job Overview

• Employer: Chartered Insurance Institute

• Job Title: Customer Service Assistant

• Location: London, United Kingdom (Hybrid)

• Job Type: Full-time

• Salary: £25,500 per year

Role Summary

As a Customer Service Assistant, you will be at the forefront of delivering an exceptional customer experience. You will handle enquiries via voice, chat, and email, providing expert advice on products, services, and membership options. Understanding and addressing customer needs is crucial for offering tailored solutions and converting customers to members, supporting membership growth.

Key Responsibilities

• Build and maintain strong relationships with both members and customers

• Ensure satisfaction through courteous and effective communication

• Take ownership of work with a positive attitude toward various tasks

• Identify and recommend new processes and ideas to enhance service delivery

• Develop skills through the Knowledge First competency framework

• Provide the highest quality of customer care to uphold the Institute’s commitment to excellence

Candidate Profile

You:

• Enjoy speaking with clients and solving interesting challenges in a specialist field

• Want to make a genuine impact on client trust and relationships with the organisation

• Take pride in organisation skills and enjoy a fast-paced workday

• Have previous experience in a client-facing role

Next Steps

To explore this opportunity, submit your application through the Apply feature at the top of this advert.

For queries or assistance, contact ukjobs@cii.co.uk.

Please note:

• The CII works with a Preferred Supplier List (PSL) for recruitment and does not accept speculative CVs.

• Agency recruiters should not contact managers directly to ensure a coordinated recruitment process.

• Agencies not following this process may be excluded from future opportunities.

About the Institute

The overarching purpose of the Chartered Insurance Institute is to educate and support members to deliver services to the highest professional standards and advocate for the public good. By doing this, the Institute builds and maintains public trust in insurance, financial planning, and mortgage advice professions.

Vision: CII and PFS professionals build a world delivering greater financial resilience for individuals and societies.

Benefits

• Flexible working

• 30 days annual leave

• 10% non-contributory pension

• Healthcare cash plan

• Modern office at 20 Fenchurch Street (Walkie-Talkie)

• Life assurance

How to Apply

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.