Remote Customer Sales Advisor – Domestic and General (UK)

Employer: Domestic and General
Job Title: Customer Sales Advisor
Location: Remote (United Kingdom)
Salary: £24,500 per year
Job Type: Full-time

About Domestic and General

Domestic and General is the largest insurance company in the UK with a global growth ambition. Serving over 9 million customers annually, the company partners with leading manufacturers and retail brands worldwide. For consecutive years, Domestic and General has been recognised as a “Great Place to Work”.

This role is perfect for individuals who thrive in a fast-paced environment, enjoy connecting with people, and are motivated by a target-driven, supportive sales culture.

Role Overview

As a Remote Customer Sales Advisor, you will:

• Work from home in a virtual contact centre.

• Help customers safeguard their household electrical items through insurance cover options.

• Present features and benefits of protection plans clearly and address customer queries.

• Ensure the best possible outcome for each customer interaction.

• Be part of a supportive team where your contributions are recognised and celebrated.

This position offers a competitive salary and provides opportunities for career growth in sales and customer service within a rewarding environment.

Who You Are

Domestic and General is looking for candidates who are:

• Self-Driven: Motivated by a sales environment, achieving customer outcomes in line with FCA requirements.

• Empathetic & Active Listeners: Understand customer needs to recommend suitable products and build trust.

• Resilient & Adaptable: Stay positive and adjust to high-pressure situations, regulatory changes, or rejection.

• Curious & Growth-Oriented: Willing to learn about products, compliance, and client perspectives.

• Clear Communicators: Explain products transparently without jargon or misleading language.

• Independent: Ambitious and innovative, able to work autonomously from home.

Shift Patterns

Earlies:

• Mon: 10:00 – 18:30

• Tues – Thurs: 9:30 – 18:30

• Fri: 9:30 – 16:00

Lates:

• Mon: 10:30 – 19:00

• Tues – Thurs: 10:00 – 19:00

• Fri: 9:30 – 16:00

Breaks:

• 60-minute lunch

• 2 x 15-minute breaks

Shifts alternate between early and late patterns.

Training & Development

Domestic and General provides all the tools needed to build a fulfilling career:

• eLearning modules and facilitator-led sessions

• Role Reality sessions

• Call listening and call-taking exercises

This ensures you understand what is required to succeed and consistently deliver excellent customer outcomes.

Benefits

• Starting salary: £24,500

• Average bonus: £6,200 per year (based on sales performance, customer service, and call quality)

• Opportunities for personal and professional growth, including internal mobility and leadership development programmes

• Remote working

• Health Cash Plan

• Instant discounts and credit-building tools

• Salary Finance Loans

• Electric vehicle leasing

• Long service awards

Application Process

1. Apply on Workday

2. 15-minute phone conversation with Talent Acquisition

3. Complete the online Virtual Assessment

4. Microsoft Teams interview and call listening exercise

5. Job offer and employment screening checks

6. IT equipment delivery and setup for day one

How to Apply

If this opportunity interests you, visit Domestic and General’s official website for full details and submit your application. Click here to apply.