Join Our WhatsApp Channel
Job Overview
- Employer: Viewzly
- Job Title: Customer Success Manager – Internship
- Location: Remote (UK / Europe preferred)
- Salary: £200.00 per month
- Job Types: Apprenticeship, Internship
Role Objective
Own customer onboarding, retention, and expansion revenue for Viewzly.
This is not a support role.
This is a revenue + relationship ownership role.
About Viewzly.ai
Viewzly is an AI Copilot for real estate teams — automating enquiries, follow-ups, and viewing bookings to turn every lead into a booked viewing.
Viewzly is actively scaling, and customer success is critical to retention, expansion, and long-term growth.
You’ll be the main point of contact for customers, ensuring they get value fast, stay engaged, and expand usage over time.
What Makes This Role Different
Most CS roles:
· You “check in” with customers
· You react to issues
· You focus on satisfaction
This role:
· You own customer outcomes and revenue expansion
· You drive onboarding → adoption → upsell
· You proactively manage accounts
· You are measured on retention and growth
What You’ll Do
1. Customer Onboarding
· Guide new customers from signup → live usage
· Ensure fast time-to-value (first bookings, first wins)
· Train users on Viewzly features and workflows
2. Account Management
· Act as the main point of contact for assigned customers
· Build strong relationships with agents, managers, and teams
· Run regular check-ins and performance reviews
3. Adoption & Engagement
· Ensure customers actively use key features
· Identify drop-offs and re-engage accounts
· Drive consistent product usage across teams
4. Upsell & Expansion
· Identify opportunities for upgrades and add-ons
· Follow up on usage signals and growth triggers
· Convert satisfied customers into higher-value plans
5. Customer Feedback Loop
· Capture feedback and feature requests
· Work with product and engineering to improve experience
· Represent the voice of the customer internally
KPIs (What You Will Be Measured On)
· Customer onboarding completion rate
· Time-to-value (first success milestone)
· Retention rate (churn reduction)
· Expansion revenue (upsell / upgrades)
· Customer engagement and usage
If you’re not comfortable owning revenue impact — this role isn’t for you.
Who This Is For
You’re a fit if:
· You enjoy working directly with customers
· You can build relationships and drive outcomes
· You are proactive, not reactive
· You can balance support + commercial mindset
Skills (Nice to Have, Not Required)
· Experience in Customer Success / Account Management
· SaaS or startup experience
· Strong communication and relationship-building skills
· Familiarity with CRM or CS tools (HubSpot, Intercom, etc.)
Ownership + commercial thinking > experience
What You’ll Get
· Experience managing real SaaS customer accounts
· Exposure to growth, product, and revenue strategy
· Direct access to founder and key decisions
· Fast-track to:
o Head of Customer Success
o Revenue / Growth roles
o Leadership positions
Compensation
· Base (based on experience)
· Performance incentives (retention + expansion revenue)
· Growth opportunities
Location
Remote (UK / Europe preferred, global welcome)
Additional Job Details
- Job Types: Apprenticeship, Internship
- Contract length: 3 months
- Pay: Up to £200.00 per month
- Work Location: Remote
How to Apply
If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.
