Hotel Manager (Sponsorship Available) At Birmingham Airport Hotels Ltd

Employer: Birmingham Airport Hotels Ltd
Job Title: Hotel Manager
Location: Birmingham, United Kingdom
Salary: £24,420.00-£45,392.20 per year
Job Type: Full-time

Overview

We are seeking an energetic and dynamic Hotel Manager specializing in Food & Beverage (F&B) and Accommodation Operations to lead our hospitality team to new heights.

This role offers a unique opportunity for a motivated leader to oversee daily hotel functions, enhance guest experiences, and drive operational excellence. With sponsorship available for the right candidate, this position is perfect for someone passionate about hospitality management, eager to make a significant impact, and ready to embrace a rewarding challenge in a vibrant resort environment.

If you thrive in fast-paced settings, excel at team leadership, and possess a comprehensive understanding of hotel and F&B operations, we want to hear from you!

Duties

• Oversee all aspects of hotel operations, including guest services, accommodation management, and F&B outlets to ensure seamless guest experiences.
• Lead, supervise, and motivate staff across departments such as front desk, housekeeping, food service, and human resources to foster a positive work environment.
• Manage revenue streams through effective revenue management strategies, budgeting, and cost control measures to maximize profitability.
• Ensure exceptional customer service by maintaining high standards of guest relations, addressing concerns promptly, and implementing service improvements.
• Coordinate with the culinary team to oversee restaurant operations, event catering, and special functions ensuring quality standards are met.
• Implement training programs on phone etiquette, multi-line phone systems, guest services protocols, and hospitality best practices.
• Conduct regular audits including night audits and financial reconciliations; prepare reports on occupancy rates, revenue performance, and operational issues.
• Maintain compliance with safety regulations and hotel policies while fostering a welcoming environment for guests from diverse backgrounds—multilingual or bilingual skills are highly valued.

Skills

• Proven supervising experience within hospitality management or hotel operations with strong leadership capabilities.
• Extensive knowledge of hotel management systems, revenue management techniques, and guest services excellence.
• Exceptional customer service skills with the ability to handle guest relations diplomatically and professionally.
• Strong understanding of human resources practices including staff training, scheduling, and conflict resolution.
• Skilled in budgeting, financial analysis, night audit procedures, and resource allocation to optimize operational efficiency.
• Multilingual or bilingual abilities that facilitate communication with diverse guests and staff members.
• Excellent communication skills with proficiency in front desk operations and multi-line phone systems; adept at maintaining professional phone etiquette.
• Experience working in resort environments or large-scale hotels is preferred; familiarity with hospitality standards across different cultures enhances service delivery.

Join us as our Hotel Manager – F&B and Accommodation Operations and lead our team toward delivering memorable guest experiences while driving operational success!

Job Types: Full-time, Fixed term contract
Contract length: 36 months

Pay: £24,420.00-£45,392.20 per year

Application Question(s)

If you are not a UK citizen, please specify your current visa type and its validity/expiry date permitting you to work in the UK.

Experience

Hotel management: 3 years (preferred)

Language

Please List the Languages you can speak? (preferred)

Work Location: In person

How to Apply

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.