Customer Service Advisor At Wilko

Employer: Wilko
Job Title: Customer Service Advisor
Location: London, United Kingdom
Salary: £15,203.05 – £36,224.10 per year
Job Type: Part-time, Permanent
Expected Hours: 20 per week
Work Location: In person

Job Overview

Wilko is seeking a dedicated and professional Customer Service Advisor to join the team. The role focuses on engaging with clients to provide exceptional support and assistance, ensuring customer needs are met efficiently.

This position is ideal for candidates with strong communication skills, attention to detail, and experience in financial services or related sectors. It also provides an excellent opportunity to develop a career in a customer-focused environment, utilising tools such as Salesforce to enhance service delivery.

Key Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, or live chat

• Provide accurate information about products and services to ensure customer satisfaction

• Record and update customer details accurately within the CRM system, primarily Salesforce

• Analyse customer issues to identify underlying problems and suggest appropriate solutions

• Assist customers with account management, including transactions and service requests

• Collaborate with internal teams to resolve complex issues and improve service quality

• Maintain a thorough understanding of financial products and services offered by the organisation

• Follow organisational protocols to ensure compliance with industry regulations and standards

Requirements

• Proven experience in customer service, preferably within financial services or related sectors

• Strong verbal and written communication skills with the ability to convey information clearly

• Proficiency in Salesforce or similar CRM platforms is highly desirable

• Excellent analysis skills to assess customer needs and resolve issues efficiently

• Ability to work well under pressure while maintaining a professional attitude

• Organised with strong attention to detail in record keeping and data entry

• A proactive approach to problem-solving and continuous improvement initiatives

Why This Role?

This role is suitable for individuals committed to delivering outstanding customer experiences while developing their skills within a supportive environment.

How to Apply

If this opportunity interests you, visit the company’s official website for full details and to submit your application — click here to apply.