Remote Booking Coordinator Jobs in the UK – Momenta Connect

Employer: Momenta Connect
Job Title: Booking Coordinator
Location: Remote (United Kingdom)
Salary: £27,000 per annum
Contract: Permanent
Hours: 37.5 hours per week | Monday to Friday

About Momenta Connect

Momenta Connect is a renowned multidisciplinary hub with 15 years of experience delivering exceptional care to children, young people, and families across the UK and internationally. The organisation focuses on growth, collaboration, diversity, and care, forming the foundation of its therapeutic and assessment services.

Working closely with families, schools, and Local Authorities, Momenta Connect develops tailored support packages that create meaningful, lasting outcomes. As part of the Outcomes First Group, the organisation helps young people overcome educational barriers, engage with learning, and embrace their strengths.

Momenta Connect is currently entering a phase of growth, offering exciting professional development opportunities.

The Role

Are you highly organised and skilled at seamless coordination?

Momenta Connect is seeking a Booking Coordinator to act as the essential link between clients and stakeholders, including Local Authorities, families, and internal clinical and education teams. The role ensures critical meetings and assessments are scheduled efficiently while providing clients with a supportive and professional experience.

Key Responsibilities

• Reservation Management: Handle a high volume of enquiries via phone, email, and online portals, accurately inputting details into the booking system

• Calendar Optimisation: Manage schedules to maximise capacity and prevent overbooking

• Stakeholder Liaison: Coordinate with clients and internal teams to confirm logistics and special requirements

• Documentation: Maintain accurate records of bookings, cancellations, and reschedules; provide regular reports on activity and waiting times

• Problem Resolution: Resolve scheduling conflicts, last-minute changes, and client concerns with professionalism and empathy

• Data Management: Support collation and reporting of outcome data to ensure smooth operational delivery

Required Skills

• Organisational Mastery: Ability to multitask and prioritise in a fast-paced environment

• Excellent Communication: Strong verbal and written skills for clear liaison and negotiation

• Technological Proficiency: Experienced with booking software and Microsoft Office

• Attention to Detail: Accurate data entry and record-keeping

• Customer-Centric Mindset: Committed to excellent service and building long-term client relationships

Personal Qualities

• Resilience: Ability to stay calm and focused under pressure

• Adaptability: Flexible approach to work hours and changing priorities

• Proactive Problem-Solving: Identifies bottlenecks and suggests workflow improvements

Standard Responsibilities

All Outcomes First Group employees are expected to:

• Participate in annual performance reviews

• Adhere to company policies, statutory regulations, and strict confidentiality

• Comply with Health and Safety Regulations for personal and colleague wellbeing

• Support safeguarding and promote the welfare of children, young people, and vulnerable adults

• Work accurately with data input

• Undertake other duties as assigned

Essential Criteria

• English and Mathematics Level 2 or equivalent

• IT literate

• Previous administration experience reporting to senior level

• Ability to use initiative and work unsupervised

• Experience in a clinical environment (desirable)

• Thrives in fast-paced environments

• Strong organisational, communication, and problem-solving skills

• Committed to delivering reliable, efficient, and supportive service

Why Choose Momenta Connect?

Momenta Connect offers an extensive reward and benefits package, including:

Professional Development

• Ongoing CPD and training opportunities

• Annual CPD and monthly internal sessions

• Dedicated CPD day

Wellbeing and Health Support

• 25 days annual leave + service allowance

• Life Assurance

• Pension scheme with contribution options

• Mental and physical health support services

• Paid fertility treatment support and enhanced maternity/paternity leave

Additional Benefits

• Hundreds of UK and international discounts

• Cycle to Work Scheme

• Electric Car Purchase Scheme

• Critical illness cover

Safeguarding

Momenta Connect is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All successful applicants will undergo a fully enhanced DBS check.

How to Apply

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.