Customer Service Representative At MUFG

Role Overview

The Customer Service Representative role is a varied and challenging customer facing role set within MUFG’s fast-paced Customer Contact Centre. You will respond to customer queries from shareholders and employees (or their appointed representative), so you will need to demonstrate excellent customer focus and a desire to find the right outcomes for the customer in a professional and positive manner.

You’ll be part of a supportive team, focused on development, training and well-being.

• Employer: MUFG
• Job Title: Customer Service Representative
• Location: Leeds, United Kingdom (Hybrid)
• Job Type: Part-time & Full-time

Working Hours and Contract Options

MUFG is recruiting for Part-time and Full-time colleagues:

• Full time is 37 ½ hours per week – Monday to Friday, 7 ½ hours per day

• Part time is 25 hours per week – Monday to Friday, 5 hours per day

• Options are 10:00 – 15:00 or 11:00 – 16:00 or 12noon – 17:00

• Part time colleagues are required to work full time hours during the initial training, which will be paid

NO weekend working, bank holiday working or evening working.

Location and Working Pattern

Successful candidates will be based in MUFG’s stunning city centre office in Leeds which is just a few minutes’ walk from the train station and is close to several bus routes, including the Park and Ride route.

You’ll work from the office each day and then possibly move to hybrid working once you have successfully completed probation.

Assessment and Start Dates

MUFG’s assessment process includes time onsite on either:

• Tuesday 3rd February 2026 at 09:30 or 13:30

• Wednesday 4th February 2026 at 09:30 or 13:30

If successful in the assessment process and offered a role, you will join on Wednesday 11th March 2026.

PLEASE NOTE: These are the only assessment dates and start date currently available, so if you are unable to attend or join on these dates, MUFG will not be able to proceed with your application at this time.

Career Development and Team Environment

You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in the role, and MUFG will provide the support needed to do just that.

Benefits

• 26 days annual leave, plus a wellbeing day, a volunteer day and no bank holiday working

• Health, wellbeing and lifestyle rewards that can be tailored to support you and your family, including Employee Assistance Programme, discounts on retail and socialising, travel and technology, cycle2work scheme, and gym and fitness subscriptions

• Weekly huddles, monthly 1 to 1’s and reviews

• Appreciate programme: employee recognition programme, monthly awards, departmental thank you emails and Townhall meetings for recognition

• Skills based remuneration programme

• Company Pension Scheme

• Life Assurance

• Paid Maternity, Paternity, Adoption Leave and Shared Parental Leave

What You Need

As with any role, MUFG wants to find the right person and ensure the role is the right fit. You will need:

• Strong written and verbal communication skills

• A passion for customer service and a desire to resolve queries through to completion

• Experience within the Financial Services industry would be advantageous, as would experience within a Customer Service Contact Centre environment

• Demonstrable experience of working and delivering daily, weekly and monthly targets

• Excellent problem-solving skills, with exceptional attention to detail

• Great working knowledge of Microsoft Office, especially Outlook and Word, with the ability to use multiple systems at one time

• An ability to identify areas for learning and self-development, whilst taking responsibility for personal performance

Day-to-Day Responsibilities

Day to day, you will:

• Respond to inbound contact from shareholders and their representatives

• Undertake identification and verification checks on all enquiries

• Escalate queries, complaints, risks and issues promptly if required

• Accurately record information in relevant systems

• Identify customer needs and respond positively and professionally while identifying opportunities for process improvements that will have a positive impact on the customer experience

• Develop and demonstrate expert knowledge and awareness of MUFG products and procedures

The above list of key accountabilities is not exhaustive and may change from time to time based on business needs.

About MUFG

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets safely, securely and responsibly.

Through MUFG Retirement Solutions and MUFG Corporate Markets, MUFG partners with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

As a member of MUFG, a global financial group, MUFG helps manage regulatory complexity, improve data management and connect people with their assets through exceptional user experience that leverages the expertise of its people combined with scalable technology, digital connectivity and data insights.

About the Team

The MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. The integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications.

MUFG Corporate Markets also offers company secretarial support and specialist offerings such as insolvency solutions, operating across twelve countries throughout Australasia, Asia, Africa, the Middle East, the United Kingdom and Europe.

Teams combine industry experience with a rigorous focus on client management to deliver a premium service supported by market leading digital technology.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture founded on entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by core values.

MUFG is an inclusive employer that encourages collaboration, values diverse talents and perspectives, and promotes a flexible and blended work environment where wellbeing is supported. MUFG recognises that diversity drives better client outcomes, continuous improvement and growth.

MUFG treats all individuals fairly and equitably and does not discriminate on the basis of gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities or disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

How to Apply

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.