Join Our WhatsApp Channel
Job Overview
- Employer: nsave
- Job Title: Customer Support Manager
- Location: London, United Kingdom
- Salary: £25K – £34K per year
- Job Type: Full-time
About nsave
nsave is a fintech company headquartered in London.
Founded by Amer Baroudi and Abdallah AbuHashem, nsave’s vision is to “Protect and grow the wealth of the financially excluded”.
nsave has built a global platform that provides trusted USD accounts, global payments, and investments for individuals from distressed economies, where inflation is high and banking systems are unstable.
The company’s compliance-by-design approach and proprietary technology allow services to be delivered securely and at scale.
To date, nsave has raised $22M from investors including Sequoia Capital, TQ Ventures, Y Combinator, and SV Angel.
The team has grown 200% in the last year.
Location: Full-time, on-site role based in London.
About the Role
As Customer Support Lead, the role focuses on building, managing, and scaling a high-performing customer support function at the heart of nsave’s mission.
This is a business-critical role responsible for ensuring customers receive rapid, high-quality support while continuously improving systems, feedback loops, and operational excellence.
The successful candidate will lead a team of 10 Customer Support agents and help shape a world-class support experience as nsave scales.
Key Responsibilities
- Lead and manage a team of 10 Customer Support agents, ensuring performance, quality, and accountability
- Design and oversee customer support planning, coordination, and scheduling
- Audit performance and quality while implementing structured feedback and improvement processes
- Build strong feedback loops between Customer Support, Product, Engineering, and Operations
- Develop scalable systems and automations to optimise workflows and reduce manual effort
- Analyse support data to identify trends, root causes, and opportunities for improvement
- Maintain and enhance knowledge bases, documentation, and internal frameworks
- Ensure rapid and proactive responses to customer issues, bugs, and operational queries
Who nsave Is Looking For
- Experienced in leading customer support teams within a high-growth startup or fintech environment
- Strong track record of building scalable support processes and operational frameworks
- Data-driven and tech-savvy with the ability to use insights to drive improvements
- Experienced in automation and workflow optimisation
- Comfortable analysing performance metrics and translating them into action
- Proactive, decisive, and effective in fast-paced environments
- Strong communicator able to collaborate with Product, Engineering, and Operations teams
- Methodical and structured with clear process management skills
- Coding knowledge or technical fluency is highly desirable
How You’ll Make a Difference
- Build a rapid, scalable customer support function
- Create operational foundations ensuring quality, consistency, and accountability
- Surface actionable customer insights to improve products and operations
- Automate and optimise workflows to improve efficiency and reduce response times
- Maintain high standards in quality assurance and knowledge management
- Embed urgency, ownership, and excellence within the support team
nsave Values
Service – “Mission First”
The mission, customers, and team come first.
Urgency – “Stay focused. Move fast”
Operate with urgency and intention.
Ownership – “Act as an Owner”
Take responsibility for outcomes end-to-end.
Standards – “Pursue Excellence”
Maintain high personal standards and continuously improve.
Apply Only If You
- Are deeply motivated by nsave’s mission
- Thrive in high-ownership and high-accountability environments
- Are comfortable operating with urgency and ambiguity
- Want to build and scale a customer support function in a high-growth fintech
Employee Benefits
- nsave Share Options (subject to eligibility and plan rules)
- 25 days annual leave (+ UK Public Holidays)
- Visa Sponsorship available
- Private Medical Insurance (including Dental, Optical and pre-existing conditions)
- Free monthly Gym membership (via hussle)
- £500 GBP Health & Wellness Budget
- Individual Learning & Development Budget
- Season Ticket Loan Scheme
- Cycle to Work Scheme
Equality & Inclusion
nsave is an equal opportunity employer committed to creating a diverse and inclusive workplace.
Applications are welcomed from all backgrounds, identities, and experiences without discrimination based on age, gender, ethnicity, religion, sexual orientation, disability, or protected characteristics.
How to Apply
If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.
