Customer Support Executive At Goodlord

Employer: Goodlord
Job Title: Customer Support Executive
Location: Sheffield, United Kingdom (Hybrid)
Salary: £26,900 – £27,700 a year
Job Type: Full-time

Our mission:

Two in five people in the UK rent their homes. Goodlord’s mission? To be the gold standard platform for renting

Goodlord started because renting needed to be simple and transparent for everyone involved: the agent, the landlord, and the tenant

Generation Rent would lead to more tenants with higher digital expectations, and Goodlord was confident in providing a solution

Like all scale-ups it’s been a bit of a rollercoaster journey, but now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission

The Opportunity:

• Pro actively working to progress referencing applications ensuring reports are generated for customers in line with KPI measurements
• Helping tenants to get their dream home through meeting and exceeding targets
• Professionally supporting customers with high levels of accuracy (this is super important) with great care and diligence via phone, live chat and email

What Goodlord Needs From You:

• Previous experience working in a highly targeted and fast-moving contact centre is highly desirable – applications with this experience will be prioritised, but it isn’t essential
• Customer centric mindset allowing quick identification and understanding of the needs of different customers
• Great attention to detail and can easily identify inconsistencies

It Would Also Be Great If:

• Previous experience in conducting credit or ID checks or working within the lettings industry
• Super organised and have proven ability to prioritise effectively

What’s In It For You:

Grow with Goodlord: development is important, that’s why Goodlord is Great Place to Work – certified. Have a goal in mind? Share it so some of the annual development fund can support it. Expect to learn loads and develop both personally and professionally

Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support mental health

25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: regular breaks are essential for well-being and all Goodlordians are encouraged to take full advantage of annual leave entitlement

Supporting your family: Goodlord offers all genders a generous 3 months of fully-paid time off to look after new arrivals

Our team: an energetic, sociable, and talented group who are passionate about what they do and determined to make a difference. Everyone learns from each other, stays genuine, and avoids workplace politics

Recruitment Process:

As part of the recruitment process, Goodlord uses an AI assistant called Lily to carry out an initial phone call. It takes just a few minutes and allows suitable candidates to progress faster, including outside normal working hours

What’s Next?

If ready to help Goodlord on the mission to be the gold standard platform for renting, then click apply (2-3 minutes)

A full job spec is available on request

Goodlord wants applicants from all backgrounds and walks of life. Goodlord is an equal opportunity employer committed to creating an inclusive environment where people can do their best work. If there is anything needed to participate fully in the interview process, include it in the application

How to Apply:

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.