Call Centre Representative At Lowell Group

Employer: Lowell Group
Job Title: Call Centre Representative
Location: Leeds, United Kingdom (Hybrid)
Salary: £25,165 – £26,200 a year
Job type: Permanent

Role Overview:

Join as a Legal Recoveries Associate in the Litigation department, this means working together to navigate customers’ journey and bring people back to financial health

Working towards KPI’s, speaking to customers over the telephone about their accounts, taking time to fully understand each customer’s situation to help them find the right way forward

Possible outcomes could be:

• setting up affordable payment plans
• working in conjunction with any litigation processes
• helping with any queries
• conducting regular reviews to ensure payments are still suitable

The role can be challenging as some customers may be in vulnerable situations, but it is an opportunity to make a real impact on peoples’ lives

What Lowell Group Is Looking For:

• Enthusiasm, passion, and dedication
• Resilience and adaptability to change
• Strong communication skills
• A desire to help each customer in the most compassionate way
• The ability to motivate yourself to achieve goals every day

Ideally, customer service experience is preferred and backgrounds in sales, retail or any kind of customer facing role are suitable

If excited about this role but not meeting every requirement – still apply. A unique perspective could be just what Lowell Group is looking for

What You’ll Get:

• A performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings
• A discretionary annual bonus for a job well done, earn up to 10% of your annual salary
• 3% flexible benefits that can be tailored to suit lifestyle, whether that’s extra cash, more holiday, or added health cover
• Hybrid working for the best of both worlds—collaboration and focus
• Free onsite parking, saving time and money
• Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more—giving more time for what matters most
• Peace of mind with life assurance that supports loved ones, no matter what
• A culture that celebrates and supports wellbeing with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year
• Encouragement to be authentic at work by joining employee networks like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability)

About the Company:

Overdales Legal is regulated by the SRA and is one of the largest providers of specialist debt Litigation services in the UK. It is a proud member of Lowell Group

On a mission to make credit work better for all

Debt is purchased from lots of different companies in all kinds of sectors, treating people with dignity and helping customers pay off their Lowell debt in practical and affordable ways

According to The Sunday Times, one of the best places to work in the UK, being on the ‘Best Places to Work’ list for the second-year running

A workplace built on people who are warm, welcoming, and super-talented, making the company great

Success is celebrated and shared, failure is learned from, change is embraced, and challenge is welcomed

From day one, there is a voice in one of the most dynamic companies in the UK finance sector, with support and recognition for a job well done

Making a difference to the lives of millions of people going through tough times

Ready to Join?

Lowell is committed to helping employees grow both personally and professionally by providing the tools, support, and opportunities needed to shape careers and thrive

People from all backgrounds and experiences are welcome. Whatever identity – culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability – passionate individuals are encouraged to apply

Strength lies in people, with inclusive teams supported by benefits that help everyone succeed

Apply today—be part of something meaningful

If help is needed with the application or there are questions about adjustments during the recruitment process, contact a member of the Lowell Talent Team

How to Apply:

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.