Relationship Manager (Sponsorship Available) At Jisc

Job Overview

• Employer: Jisc
• Job Title: Relationship Manager
• Location: Remote (UK-based)
• Salary: £46,000 per annum
• Job Type: Full-time

Role Summary

Make a real impact in UK Higher Education.

The Higher Education sector continues to navigate financial pressures, evolving digital needs and changing student expectations. Jisc supports universities in responding to these challenges and making informed, confident decisions about their digital future.

Jisc is looking for an experienced Relationship Manager who can step straight into a senior-facing role, build strategic partnerships, and help universities get the maximum value from their Jisc membership.

Jisc is looking for someone who can step in confidently, engage senior leaders from the outset and contribute immediately to sector-driven strategies and national priorities.

Why Join Jisc?

Jisc is part of a team that is deeply committed to supporting the future of UK education.

Jisc is trusted by the sector because it listens, collaborates and acts with purpose.

If the goal is a role where work genuinely helps universities thrive—not just hit commercial targets—this is it.

The Impact You’ll Have

The Relationship Manager will be the single point of contact for a portfolio of HE members, shaping how they engage with Jisc’s full range of:

• Digital services
• Data insights
• Cybersecurity solutions
• Sector programmes

This work directly supports the sustainability of the sector and ensures universities can continue to deliver world-class teaching, research and student experience.

The role combines:

• Strategic relationship management
• Sector advocacy
• Commercial growth

Jisc supports members in solving real problems while identifying opportunities where products and services align with their priorities. This is a consultative, insight-led role built on trusted partnership working and needs-based commercial growth.

The role also involves regular travel to member sites across the UK and requires confidence in building in-person relationships and representing Jisc in senior-level settings.

Key Responsibilities

• Owning and developing strategic relationships with senior leaders across the HE portfolio
• Understanding member priorities, pressures and digital ambitions, and supporting them to maximise Jisc membership value
• Identifying opportunities to increase service uptake and generate new business aligned with growth targets
• Bringing sector intelligence and member feedback to influence strategy, product development and service improvement
• Ensuring member satisfaction, resolving issues and advocating for member needs internally
• Working collaboratively across Jisc to deliver a seamless experience
• Supporting devolved nation priorities where relevant, working with national directors

What You’ll Bring

Essential

• Strong track record in relationship management with senior stakeholders
• Proven success in sales, business development and account growth within complex organisations
• Experience achieving targets and KPIs
• Ability to translate member needs into practical solutions
• Excellent communication skills, including explaining complex issues clearly
• Confidence working autonomously, managing workload and travelling regularly to member sites
• Digital literacy and ability to quickly understand Jisc’s portfolio

Desirable

• Experience in Higher Education, Further Education or wider public sector
• Understanding of Jisc’s member landscape and sector challenges
• Experience working across multiple sites or regions

Application Encouragement

Applicants are encouraged to apply even if they do not meet every requirement, as suitability for the role or other roles may still apply.

About Jisc

Jisc is a UK organisation supporting education and research through digital innovation. It focuses on growth, lifelong learning, and meaningful impact in the education sector.

Jisc promotes flexible working and values outcomes over hours, supporting work-life balance and professional development.

Guiding Principles

Jisc culture is built on four principles:

• Putting customers first
• Driving innovation
• Creating impact
• Championing inclusive collaboration

Benefits

• Flexible work pattern supporting personal commitments
• 31 days annual leave (plus bank holidays), including 3 closure days over Christmas
• Option to buy up to 5 additional leave days
• Generous pension schemes
• Wellbeing support, including health cash plan and mental health first aiders
• Access to LinkedIn Learning and continuous development resources
• £250 home office equipment allowance
• Financial wellbeing support (loans, savings, mortgage advice, and more)
• Retail discounts and cashback offers
• Family-friendly policies including parental leave and career breaks
• Up to 3 days volunteer leave

Equity, Diversity & Inclusion

Jisc values inclusion and ensures an equitable experience across recruitment and workplace practices, covering identity, background, and lived experience in all forms.

Application Process

• CVs are reviewed as soon as possible
• Updates are typically provided within 4 weeks
• Candidates may hear earlier depending on application volume
• Adjustments are available throughout the process
• Applications should reflect the candidate’s own experience and voice
• Internal applicants should apply via Dayforce
• Background screening is required and inconsistencies may lead to withdrawal of an offer

Sponsorship Information

Jisc holds a Skilled Worker sponsor licence.

Applicants requiring sponsorship must assess eligibility against Home Office criteria. Jisc does not cover costs related to relocation, visas, dependants, or immigration health charges.

How to Apply

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.