Responsiblities

• Lead onboarding and implementation for new customers, ensuring a smooth transition to the platform
• Deliver live virtual and in-person training sessions tailored to customer needs
• Travel to client sites (~30–35%) to support onboarding, training, and relationship management
• Act as a trusted advisor, helping customers get the most value from the system
• Build and maintain strong, long-term relationships as the primary point of contact
• Respond to customer inquiries quickly and effectively, providing thoughtful solutions
• Track customer adoption and success metrics to identify opportunities for improvement
• Gather and communicate customer feedback and product pain points to Product & Engineering
• Collaborate cross-functionally with Sales, Product, and Engineering teams
• Develop customer-facing materials such as guides, FAQs, and best practices
• Contribute to improving customer success processes and workflows

Requirements

• 2+ years of experience in customer support, customer success, or account management
• Strong communication and relationship-building skills
• A proactive, solutions-oriented mindset
• Ability to explain technical concepts clearly and effectively
• Highly organized with strong attention to detail
• Comfortable managing multiple priorities in a fast-paced environment
• Willingness and ability to travel approximately 1/3 of the time

Nice to Have

• Experience with software onboarding or SaaS platforms
• Startup or early-stage company experience
• Familiarity with HubSpot CRM or similar tools

Compensation & Benefits

• $50,000 – $65,000 salary (based on experience)
• Health reimbursement (QSEHRA):
• Up to $500/month (individual)
• Up to $750/month (family)
• Flexible, non-accrual PTO policy (encouraged 20–25 days/year)

Why Join Us

• Be part of a mission-driven company improving senior care
• Work in a collaborative, fast-paced startup environment
• Have a direct impact on product development and customer experience
• Help shape the future of a growing organization

Pay: $55,000.00 – $65,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Work from home

Application Question(s):

• Live within 70 miles/1 hour of a major airport?

Education:

• Associate (Preferred)

Experience:

• IT support: 2 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote