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Summary
As a Client Support Specialist, you’re the first person our customers hear from — and that moment matters more than most people realize. We want every caller to hang up thinking, “Wow, that was the best customer service call I’ve ever had!” You’ll help customers across phone, email, and live chat, guiding them through everything from new customer onboarding, first-time device setup to the occasional “why is nothing working” moment. You’ll handle it all with patience, competence, and good humor.
This is a remote role, but you’ll feel the team around you every day. We collaborate constantly, share knowledge freely, and keep things moving without the noise of a traditional office — which is mostly just a win for everyone. Memes and weird social media quizzes are freely thrown around.
We have a preference for candidates in the Tampa Bay area — our headquarters is nearby, and in-person training sessions happen a couple of times a year. That said, the right person matters more than the right zip code.
Job Overview
- Job type: Full time
- Work setting: Work from home
- Location: Remote (Worldwide)
- Salary: $50,000 – $58,000 a year
- Employer: Data Activation Center
Responsibilities
- Handle customer inquiries by phone, email, chat, and social media — promptly, professionally, and with a personality.
- Onboard new customers and walk them through device setup; troubleshoot connectivity issues for existing ones.
- Stay sharp on DAC Wireless products, services, and partner offerings so you can speak to them with confidence.
- Keep accurate, detailed records of customer interactions — future you (and your teammates) will appreciate it.
- Partner with internal specialists when issues need to be escalated, and make sure nothing gets lost in the handoff.
- Bring customer feedback and trends to the team’s attention so we can keep getting better.
- Contribute to continuous improvement efforts that keep our service standards where they belong.
- Hit performance metrics around response times and customer satisfaction — and then try to beat them.
- Use AI tools to work smarter and deliver faster, more informed support.
Requirements
- Excellent verbal and written communication skills. Clear, confident, and easy to talk to.
- Strong troubleshooting instincts — you don’t panic when things break, you just start working the problem.
- A genuinely positive attitude. Not performative cheerfulness — actual good energy.
- High attention to detail. The kind of person who notices the typo everyone else missed.
- Proficiency with Microsoft Office (Outlook, Word, Excel), Microsoft Teams, Google Drive, and comfort working within ticketing and billing systems.
- The self-discipline to work remotely and actually get things done.
- A secure, quiet workspace with fast, reliable internet.
- Availability Monday through Friday, 10:30 AM to 7:30 PM Eastern, with occasional on-call coverage for weekends.
- Willingness to travel once or twice a year for paid company training and team events. Yes, there will be good food.
- Prior cellular, telecommunications, M2M, or IoT experience is a bonus — not a dealbreaker.
- Spanish language proficiency is a plus, though not a requirement.
- Previous customer service experience is strongly preferred.
What We Provide
- Laptop, monitor, headset, and all the equipment you need to do the job well.
- Comprehensive health, vision, dental, life, and disability insurance.
- 401(k) with company matching.
- Paid time off. Use it. Seriously.
- Starting salary of $50–$58K annually, depending on experience.
- Eligibility for the annual bonus plan and merit-based incentives after your training period.
- A team that actually likes each other — and will welcome you into it.
If this sounds like the right fit, we’d genuinely love to hear from you.
→Go straight to the top of the candidate review list by completing 3 Video Interview Questions in addition to applying at Indeed.
→Completing these video questions does not take the place of live interviews with our team, it simply allows us to get to know you more quickly as we’re making our initial candidate reviews.
Go to the video interview questions below:
https://app.willotalent.com/invite/6CjXqs/
Pay: $50,000.00 – $58,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
Work Location: Remote
