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Employer: DealerKit Limited
Job Title: Customer Support Lead
Location: Remote (United Kingdom)
Salary: £26,000.00-£32,000.00 per year
Job Type: Full-time
Full Job Description
DealerKit is seeking a Customer Support Specialist to help evolve the day-to-day support experience for market-leading automotive business management SaaS platform, combining great customer care with ownership, initiative, and a passion for doing things well.
Responsibilities & Goals
Be a welcoming and dependable first point of contact for customer and internal support queries via tickets, email, phone, and chat (Intercom)
Take ownership of building strong knowledge and developing expertise on DealerKit’s features and capabilities
Support customers, helping them get the most from DealerKit and encouraging smarter, more efficient ways of working
Listen carefully to customer needs and challenges, helping continuously improve products and services
Investigate customer queries with care, initiative, and attention to detail, gathering information before responding or escalating
Resolve issues independently where possible, and escalate effectively when required, providing clear notes and context so action can be taken quickly
Deliver consistently high-quality support experiences that build trust, satisfaction, and mutual success through clear, calm and professional communication
Spot opportunities to improve processes and reduce repeat queries, sharing insights that help the whole team raise standards
Clearly log support issues so they can be tracked, reviewed, and learned from
Must Have Skills
Experience within automotive / motor trade positions (sales or service) and/or experience in a customer service position, preferably within online support
A logical, thoughtful approach to problem-solving, with the confidence to investigate and resolve issues independently
Comfortable working in a dynamic environment, strong time management and organisational skills with the ability to prioritise effectively
Comfortable working independently while also contributing closely as part of the team
Clear, friendly, and professional communication skills, both written and verbal
Comfortable with apps & on the internet (e.g. installing an app is nothing new & the first place to research something is a search engine)
Confident with technology, including different devices and operating systems (iOS, Android, Windows, macOS), and comfortable with basic technical troubleshooting
Bonus Skills
Accountancy / book keeping experience
A good understanding of common web and technical concepts (eg. understanding the terms HTML, browser and cache)
Experience supporting SaaS products or working within a software or technology-led business
Confidence working with data, reports, or dashboards to spot trends, problems, or patterns
Perks & Other Requirements
Choice of a brand new company Mac or PC
Monthly Gym / Swim membership covered
Pension scheme included
Flexible working (reasonably accommodated i.e. childcare, school-run)
Travel required (Although this is a remote position, occasional travel will be required. Regular in-person team retreats / meet-ups are held. Meeting with team members & visiting customers during onboarding & orientation period is required. Occasional customer visits may be requested. All travel & accommodation costs will be reimbursed)
Who Will Love This Job?
Enjoy working in a small, collaborative team with trust and independence
Care about making things easier for both customers and colleagues
Bring solutions to the table, not just problems, while feeling comfortable constructively challenging how things are done
A people person who enjoys helping, teaching, and empowering others when they need it
Curious by nature and enjoy learning new tools, approaches, and better ways of doing things
Naturally positive, calm, and able to find clarity even when things aren’t straightforward
Comfortable in a dynamic environment where every day brings something a little different
About DealerKit
DealerKit is a young award winning automotive software business leading the way with flagship business management SaaS platform. DealerKit has been over 11 years in the making, built on the foundation of over 100+ years combined motor trade experience. DealerKit has experienced phenomenal growth over the last twelve months and is looking to expand the team to help revolutionise the automotive software space going forward.
To Apply
Does the above pique your interest?
Send covering letter & CV to recruitment@dealerkit.co.uk. The cover letter should show personality and what makes you tick. It should help explain why you want to help provide support for support people and what about this job attracts you.
Job Details
Job Types: Full-time, Permanent
Pay: £26,000.00-£36,000.00 per year
Benefits
Company pension
Gym membership
Work from home
Work Location: Remote
How to Apply
If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.
