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Employer: Ancient + Brave
Job Title: Customer Support Assistant
Location: Remote (United Kingdom)
Salary: competitive
Job Type: Part-time
About Ancient + Brave
Ancient + Brave is a mission driven wellness brand with an award winning range of collagen, blends and supplements. Ancient + Brave started as all good businesses do, by seeing the opportunity to do things differently in a growing market. To carefully balance people, planet, and profit for the sake of the world around us and our health.
Ancient + Brave is now shaping the future of wellness with simple daily rituals, thoughtfully and sustainably designed to support women’s health. The vision is to be the #1 wellness brand in the world, setting new standards for holistic health, sustainability and female empowerment.
As a B-Corp, Ancient + Brave meets the highest standards of social and environmental Impact. In June 2024 Ancient + Brave has been named 5th in The Sunday Times 100 fastest-growing private companies and has recently been recognised as one of the FT 1000: Europe’s Fastest Growing Companies, 2025.
Want to be a part of a team that’s shaping the future of health and wellbeing?
We’d love to have you!
The Role
Ancient + Brave is seeking proactive and customer-focused individuals to join the pool of out-of-hours Customer Support Assistants, who provide evening and weekend support to global customers.
In this role, responsibilities include handling customer queries across email, social media and chat, ensuring timely and high quality resolutions. All interactions are managed through Gorgias – the CS ticket management system, and issues resolved include subscription and order queries, managing returns and shipping claims, updating key operational spreadsheets, and ensuring accuracy in returns and order fulfilment.
This role would be suitable for 18+ students/recent graduates looking for an opportunity to gain valuable experience in a purpose-led, fast-growing e-commerce business.
Important Information
This role will require the employee to work evenings/weekends (exact working hours to be confirmed)
The successful candidate will be trained at the offices in Lewes and the rest of the role to be carried out remotely.
Depending on the successful candidate this role would be a part-time contract for approximately 8-16 hours per week.
Key Responsibilities
Reporting to a Senior Customer Support Assistant, responsibilities include:
Answer email, social media & chat queries quickly and accurately.
Communicate regularly and clearly via email/social with customers who have an on-going query/problem.
Use the CS ticket management system Gorgias to ensure transparency and tracking on all queries.
Update orders and subscriptions, and manage replacements/returns queries.
Keep relevant spreadsheets updated Google Drive.
Provide regular feedback to the Senior Customer Support Assistant on common queries, and ideas for improvements.
Who You Are
To be successful in this role, the following skills / knowledge / experience are required:
Strong customer service and communication skills, both written (email, social media) and verbal (with teammates).
Fast learner – able to get up to speed with a variety of tech platforms quickly, with a good knowledge of managing data via Google Sheets and a proactive approach to problem solving.
Highly organised with excellent time management, a strong work ethic, and excellent attention to detail.
Collaborative and open to feedback, always striving to deliver better service.
Proficiency in e-commerce platforms such Gorgias and Shopify (full training will be given).
Further, to truly thrive at Ancient + Brave, it is important to embody the spirit of the brand and align with the company culture. You will be:
Hungry: Ambitious, driven with a growth mindset, always seeking ways to learn, develop and be better.
Humble: No ego, collaborative team player, always acts with integrity and clear sense of accountability, aligned with B-Corp values.
High Performing – Effective. Efficient, with a solid work ethic. Always operates with self-awareness that enables consistent push for exceptional results—while maintaining resilience, balance, and self-care.
Hustle: Entrepreneurial. Innovative, fast-paced, great communicator. Always adept at solving problems and navigating dynamic, ever-changing situations.
How to Apply
If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.
