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Employer: Abercynon
Job Title: Client Service Agent
Location: Remote (United Kingdom)
Salary: £30,000–£40,000 per year
Job Type: Full-time & Part-time
About the Role
Abercynon is looking for compassionate, kind, and flexible individuals to join their remote team as Client Service Agents. The role involves supporting older people in applying for benefits and allowances such as Attendance Allowance, Pension Credits, and Carer’s Allowance—all conducted over the phone in a safe and monitored environment.
This is a highly rewarding position that allows agents to make a meaningful impact on the lives of people over 66, helping them access an average of £5,000 per year in support for essential needs such as carers, physios, taxis, and heating.
Key Responsibilities
Client Support: Speak with older clients over the phone, showing empathy, compassion, and patience.
Form Completion: Use a proprietary platform to accurately complete benefits applications based on the information gathered during calls.
Collaboration: Work closely with the central support team to ensure clients receive the help they need.
Requirements
Excellent telephone communication skills.
Compassionate, caring, and motivated to help older people.
Ability to work remotely with a reliable internet connection and a quiet workspace.
Competent in using computers, typing, and common software (Word, PDF, email).
Previous experience helping older people with benefits applications is a plus, but training is provided for beginners.
What Abercynon Offers
Salary: From £30,000 per year, with potential up to £40,000.
Flexible Work: Full-time or part-time remote work.
Benefits:
Work from home
Company pension
Employee mentoring programme
Health & wellbeing programme
Company events
About Abercynon
Abercynon helps older people access the support they are entitled to, overcoming barriers such as low income, disability, or lack of internet access. The service is free at the point of use and fully accessible, helping millions of pensioners across the UK. While the business is based in London, Client Service Agents operate remotely nationwide.
How to Apply
If this opportunity excites you and you want to make a real difference in older people’s lives, visit the company’s official website for full details and submit your application — click here to submit your application.
